Privacy & Cookies Policy

Last updated: 26 June, 2025

1. Introduction

Land & Water (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy and Cookies Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
This policy applies to all personal data we process about you, whether collected through our website, in person, by telephone, email, or other means.

2. Who we are

Company Name: Land & Water Group Ltd
Registered Address: Albury Mill, Mill Ln, Albury, Chilworth, Guildford GU4 8RU
Company Registration Number: [Insert Number]
Data Protection Officer: [Insert Name/Contact Details]
Contact Email: enquiries@land-water.co.uk
Phone: 0844 225 1958
For questions about this policy or how we handle your data, please contact us using the details above.

3. What personal data we collect

We may collect and process the following types of personal data:

Information you provide directly:

  • Name and contact details (email, phone, postal address)
  • Job title and company information
  • Project details and requirements
  • Communication preferences
  • Information in enquiry forms, surveys, or feedback
  • Payment and billing information
  • Marketing consent preferences

Information collected automatically:

  • IP address and location data
  • Browser type and version
  • Device information
  • Website usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies
  • Referral sources

Information from third parties:

  • Business contact information from legitimate sources
  • Social media profile information (if you interact with our social media)
  • Information provided by partners or suppliers

4. How we use your personal data

We process your personal data for the following purposes:

Legitimate business interests:

  • Providing our services and managing client relationships
  • Responding to enquiries and providing customer support
  • Improving our website and services
  • Conducting business analytics and market research
  • Maintaining security and preventing fraud

Contractual obligations:

  • Fulfilling contracts and providing agreed services
  • Processing payments and billing
  • Managing project deliverables

Legal compliance:

  • Meeting regulatory requirements
  • Responding to legal requests
  • Maintaining records as required by law

Consent (where applicable):

  • Sending marketing communications
  • Using cookies for analytics and marketing
  • Sharing data with third parties for marketing purposes

5. Legal basis for processing

We process your personal data based on:

  • Legitimate interests – for business operations, customer service, and website improvement
  • Contract performance – to deliver services you’ve requested
  • Legal obligation – to comply with legal requirements
  • Consent – for marketing communications and certain cookies (you can withdraw consent any time)

6. Who we share your data with

We may share your personal data with:

Service Providers:

  • IT support and hosting providers
  • Payment processors
  • Marketing and analytics platforms
  • Professional advisors (accountants, lawyers)
  • Insurance providers

Business partners:

  • Subcontractors and suppliers (where necessary for service delivery)
  • Joint venture partners (with your consent)

Legal requirements:

  • Regulatory authorities
  • Law enforcement agencies
  • Courts and legal advisors

We ensure all third parties have appropriate data protection measures in place and only process your data for specified purposes.

7. Data retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

  • Client data: 7 years after contract completion (for legal and accounting purposes)
  • Marketing data: Until you withdraw consent or we determine it’s no longer relevant
  • Website analytics: 26 months maximum
  • CCTV footage: 30 days (if applicable)
  • Email communications: 3 years for business correspondence

8. Your rights

Under UK GDPR, you have the following rights:

  • Right of Access
  • Request a copy of the personal data we hold about you
  • Right to Rectification
  • Request correction of inaccurate or incomplete data
  • Right to Erasure
  • Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing
  • Request that we limit how we use your data
  • Right to Data Portability
  • Request your data in a machine-readable format
  • Right to Object
  • Object to processing based on legitimate interests or for marketing purposes
  • Rights Related to Automated Decision-Making
  • Request human intervention in automated decision-making processes

To exercise any of these rights, contact us using the details in Section 2. We will respond within one month.

9. Cookies policy

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience. We use several types of cookie, listed below.

Essential cookies

  • Necessary for the website to function properly
  • Cannot be disabled without affecting website functionality
  • Include session cookies and security cookies

Analytics cookies

  • Help us understand how visitors use our website
  • Provide insights into popular pages and user behaviour
  • We use Google Analytics (data is anonymised)

Marketing cookies

  • Used to deliver relevant advertisements
  • Track effectiveness of marketing campaigns
  • May be set by third-party advertising networks

Preference cookies

  • Remember your settings and preferences
  • Improve your user experience on return visits

You can control cookies through your browser settings:

  • Accept all cookies – for the best website experience
  • Block all cookies – may affect website functionality
  • Selective blocking – choose which types to allow

Popular browsers’ cookie settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Cookies and Site Permissions

Third-party cookies (we may use services that set their own cookies):

  • Google Analytics
  • Social media platforms
  • Advertising networks

Please refer to their privacy policies for more information.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data:

  • Encryption of data in transit and at rest
  • Access controls and user authentication
  • Regular security assessments and updates
  • Staff training on data protection
  • Incident response procedures
  • Secure backup and recovery systems

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Notify you of significant changes via email (where we have your consent)
  • Update the “Last updated” date at the top of this policy

12. Complaints

If you’re unhappy with how we’ve handled your personal data, you can:

  1. Contact us directly using the details in Section 2
  2. File a complaint with the Information Commissioner’s Office (ICO):
    • Website: ico.org.uk
    • Phone: 0303 123 1113
    • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF

13. Contact information

For any questions about this Privacy and Cookies Policy or our data practices:

Land & Water
[Insert Full Address]
Email: [Insert Email]
Phone: [Insert Phone Number]

Data Protection Officer: [Insert Name/Contact Details]